Your privacy is our responsibility

1 Scope of Data Collection

While using the bt499 platform, we may collect the following types of information:

1.1 Personal Identification Information

• Full name, date of birth, and national ID card or passport details
• Email address and mobile number
• Residential address
• Username and password provided during account creation (stored in encrypted form)

1.2 Financial & Payment Information

• Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer
• Deposit and withdrawal history
• Mobile banking account number (partial — the full number is not stored for security reasons)

1.3 Technical Information

• IP address, browser type, and operating system details
• Cookie and session data
• Device identification information
• Activity and navigation logs on the platform

1.4 Gameplay Information

• Gaming history, bet amounts, and results
• Records of bonus usage and wagering activity
• Preferred game categories and session duration

2 Purpose of Data Use

bt499 uses collected data only for the following legitimate purposes:

2.1 Account Management & Identity Verification

Data is used to verify user identity and keep accounts secure. Ensuring age verification is our priority — bt499 provides services only to those aged 21 or above.

2.2 Financial Transaction Processing

Financial data is used to process deposit and withdrawal requests accurately and to prevent fraud. All transactions are secured through SSL encryption.

2.3 Customer Service & Support

Your data may be used to resolve your issues via 24/7 live chat and email support ([email protected]). Support is provided in both Bengali and English.

2.4 Platform Development & Analytics

Anonymous analytical data is used to improve user experience and enhance platform performance.

2.5 Ensuring Responsible Gaming

Data is analysed to monitor user gaming behaviour, implement responsible gaming policies, and identify potentially risky behaviour.

3 Data Storage & Security

3.1 Retention Period

bt499 retains your personal information for as long as your account remains active. Even after an account is closed, data may be retained for a specified period to meet legal obligations and resolve disputes.

3.2 Security Measures

To protect your data, bt499 has implemented the following technical measures:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Password hashing — passwords are never stored in plain text
• Two-Factor Authentication (2FA) feature
• Regular security audits and vulnerability assessments
• Restricted access controls — only authorised staff can view data
• Firewall and intrusion detection systems

3.3 Response to a Data Breach

If a data security breach occurs, bt499 will promptly notify affected users and take the necessary corrective measures. Relevant authorities will be notified in accordance with applicable law.

4 Sharing Data with Third Parties

bt499 does not, as a matter of policy, share user data with third parties. However, data may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary transaction data is shared with the relevant payment provider to process bKash, Nagad, Rocket, Upay, or bank transfers. These third parties are governed by their own privacy policies.

4.2 Technology Service Providers

Technology service providers that assist in operating the platform (such as server hosting and game software suppliers) may access limited necessary data. Strict confidentiality agreements are in place with all such parties.

4.3 Legal Obligations

In the case of a court order, a lawful request from a law enforcement agency, or an applicable legal obligation, bt499 may be required to share necessary data with the relevant authorities.

4.4 Fraud Prevention

Necessary data may be shared with relevant authorities for the purpose of preventing financial fraud, money laundering, or other illegal activities.

5 Cookies & Tracking Technologies

5.1 Use of Cookies

The bt499 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.

5.2 Types of Cookies

• Essential cookies: Required to maintain login sessions and for the platform to function properly
• Functional cookies: Help remember your preferences and settings
• Analytical cookies: Used to analyse platform usage and improve services

5.3 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may limit some platform functionality.

6 User Rights

As a bt499 user, you have the following rights:

6.1 Right to Access Data

You have the right to know what information bt499 holds about you. Contact [email protected] to request this information.

6.2 Right to Correct Data

If any of your personal information is incorrect or incomplete, you have the right to request a correction. This can be done through your account settings or via support.

6.3 Right to Delete Data

In certain circumstances, you have the right to request deletion of your personal data. However, some data may be retained for a specified period due to legal obligations.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional communications from bt499, you can opt out at any time. This can be done through your account settings or via support.

6.5 Right to Data Portability

You may request that the data we hold about you be provided in a structured, readable format. Send this request to [email protected].

7 Protection of Minors

bt499 is fully committed to protecting minors. This platform is for those aged 21 or above only. We never knowingly collect personal information from anyone under the age of 21.

An age verification process is carried out at the time of registration. If a minor has opened an account on our platform, that account will be closed immediately and all related data will be deleted.

If you believe a minor is using bt499, please inform us at [email protected].

8 International Transfer of Data

bt499's servers and data processing facilities may be located in various countries. Even if your data is transferred outside Bangladesh, we ensure that:

• Adequate data protection measures are in place in the country where data is stored
• All relevant third parties operate under strict confidentiality agreements
• The protection standards described in this privacy policy apply universally
• All data transfers remain secure with SSL encryption

9 Policy Changes & Updates

bt499 reserves the right to change this privacy policy at any time. For significant changes, we will:

• Update the date on this page
• Notify registered users by email
• Display a notice on the platform

Continued use of the platform after changes are made will be considered acceptance of the new privacy policy. We therefore recommend reviewing this page regularly.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact bt499 through the following channels:

bt499 is committed to delivering the best online gaming experience in Bangladesh by ensuring fair play and a safe environment. Your trust and confidence are our greatest asset.